**Fordeer hello to you!**

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If the labels/badges do not show on your products, check the possible reasons why labels/badges are not showing:

## **1. The app is not activated in your theme**

If this is your first time using our app or you've just changed to a new theme, you need to activate the app in your theme first.

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The app is activated if you see this screen in our app and Theme Settings.

![](https://chat.fordeercommerce.io/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBZ2dEIiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--20516429e77b69b17204d3296e507d85d1419c51/image_10h89i1.png)

![](https://chat.fordeercommerce.io/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBZ2tEIiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--fb41f851207aa87bf717e4e52764e9bcb78e329c/image_nt5e0t.png)

## **2. The label/badge has not been applied to an appropriate product**

After you select **Specific products** option, please choose a product of a group of products to apply it on.

![](https://chat.fordeercommerce.io/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBZ29EIiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--e9c43f802c2d801735aed69499a514b697cfe68e/image_13eoypl.png)

**You can only show label/badge on up to 30 products when you are on FREE plan. Upgrade to higher plan to show label/badge on unlimited products.**

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If you set other conditions for the label/badge to show on a group of products, please make sure that the condition is set up correctly. Feel free to contact our support team at any time to check on it for you.

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You can find the **Tag/ Collection/Variant** in the **Product section** of your Shopify Admin page.

## **3. The label/badge campaign has been disabled**

Kindly enable the status of the label/ badge campaign on the **Labels** and **Badges** page.

![](https://chat.fordeercommerce.io/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBZ1lEIiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--6544ed3c3938d811d3e596e9b35f3526462d1cdd/image_ond77k.png)

## **4. App/ Theme conflict**

Keep in mind that sometimes, it may take some time for your store to display the changes. In most cases, the label should appear immediately. However, sometimes the requests from your back-end to your front-end may take a bit more time.

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Additionally, if you're using a custom or highly-modified theme, minor issues may arise. Please be aware that this issue is common and often encountered by most Label apps. We need to embed our app into your theme to ensure that the labels show correctly on your store.

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But do not worry, our team can assist in resolving such conflicts via **in-app live chat** or by contacting us at [hi@fordeercommerce.io](mailto:support@fordeercommerce.io). Rest assured, we'll prioritize addressing the issue promptly to ensure that labels/badges display correctly on your store.

![](https://chat.fordeercommerce.io/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBZ2NEIiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--9f3805e8c260a213a61c19820b139d37775b35e2/image_1bq3ziu.png)

Besides, if you use a label, you can add [label's snippet code](https://help.fordeercommerce.io/en/article/how-to-use-snippet-code-to-adjust-labelbadge-position-on-the-storefront-1gyxukm/?bust=1721710632715) to your code to make sure the label display on your storefront.

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If you use a badge, you can select adding [badge's snippet code](https://help.fordeercommerce.io/en/article/how-to-use-snippet-code-to-adjust-labelbadge-position-on-the-storefront-1gyxukm/?bust=1721710632715) to your code or [add badge block to your Theme Editor](https://help.fordeercommerce.io/en/article/how-to-add-badge-block-to-the-theme-editor-to-display-badges-1k9h4lt/?bust=1721710632714).

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If you use a Trust badge, you can select adding [snippet code](https://help.fordeercommerce.io/en/article/how-to-use-snippet-code-to-adjust-labelbadge-position-on-the-storefront-1gyxukm/?bust=1721710632715) to your code or [add block to your Theme Editor](https://help.fordeercommerce.io/en/article/how-to-add-trust-badge-block-to-the-theme-editor-1ccxn99/?bust=1721710632715) like a badge.

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Please give them a try and do not hesitate to contact us if you have any questions along the way.

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**If the label still doesn't display, here’s what you can do:**

* Duplicate your live theme and activate our app embeds on the duplicated theme.

* Share the preview link of the duplicated theme with us so we can investigate and resolve the issue without affecting your live theme. If your theme is password-protected, please provide the password as well. ( [Click here to chat with us](https://go.crisp.chat/chat/embed/?website_id=94aa7d91-5a4a-42db-bcf9-e68aa4393c3c) )

* While we work on the issue, you can temporarily deactivate the app embeds on your live theme.

Thank you for your cooperation. We’re committed to resolving this issue for you as quickly as possible.

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**Many thanks for taking the time and choosing us.**

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We value your feedback — it helps us continuously improve ForDeer and provide you with a better experience.

🖥️ **Demo store:** Check out [here](https://fordeer-label-demo.myshopify.com/) with password: 1

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