Overview
Having trouble with labels or badges on your storefront? Most display issues fall into a few common cases and can be resolved quickly.
This guide covers the most common issues with Fordeer Product Labels & Badges, including labels not appearing, displaying in the wrong position, or interfering with clickable elements on your store.
1. Labels or badges are not showing
If your label or badge doesn't appear on the storefront, check the following first.
Step 1: Make sure the app is enabled
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Go to: Shopify Admin → Online Store → Themes → Customize → App embeds
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Make sure Fordeer Product Labels & Badges is enabled, then save your theme.
If you've recently changed or published a new theme, you may need to enable the app again for that theme.
Step 2: Check the campaign status
Open Fordeer Product Labels & Badges and check that the campaign you want to display is currently active.
If the campaign is disabled, its labels or badges won't appear on your storefront.
Step 3: Check the product conditions
Make sure the affected product matches the conditions configured for the campaign.
For example, check whether you've targeted specific:
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Products
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Collections
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Tags
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Variants
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Other product conditions
If the product doesn't match the targeting rules, the label won't be displayed.
Step 4: Check your storefront again
After making changes, save your settings and refresh your storefront.
You can also open the page in an incognito/private window to check the latest version.
Note: Custom or heavily modified themes may require additional configuration for labels and badges to display correctly.
👉 See the detailed troubleshooting guide for labels and badges not showing
2. Labels or badges are showing in the undesired position
Sometimes a label appears somewhere it shouldn't, such as over the header, sidebar, announcement bar, search area, cart drawer, slider, or other storefront elements.
If the label overlaps your header or sidebar
This is commonly related to the theme's z-index, which determines which elements appear on top of others.
Please contact our support team via live chat. Our team can check your theme and help adjust the display behavior.
👉 Learn how to fix labels overlapping the header or sidebar
If the label appears in another unexpected location
Please send us:
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Your store URL
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The affected page URL
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A screenshot of the issue
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The name of the affected campaign
This will help our team identify which theme element the label is being attached to and resolve the issue faster.
3. I can't click a product or button after adding a label
In some themes, a label or badge may unintentionally overlap another storefront element.
For example, you may notice that a product card, product image, button, or link can no longer be clicked after a label is displayed.
How to fix it
First, temporarily disable the affected label campaign and check the storefront again.
If the product or button becomes clickable again, please contact our support team and provide:
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The affected page
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The label campaign
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The element you can't click
Our team can check the theme and adjust the label placement so it doesn't interfere with shopper interactions.
Important: If a label is preventing shoppers from clicking a product or button, we recommend contacting us so the issue can be resolved as soon as possible.
Still having trouble?
If you've tried the steps above and the issue still isn't resolved, our support team will be happy to investigate it for you.
Before contacting us, please make sure the campaign you're having trouble with remains Active. We need the campaign to stay active so we can reproduce the issue and check how the label or badge is displayed on your store.
You can choose one of the following options:
Option 1: Set up a duplicated theme for label
If you don't want to keep Label active on your live theme, you can duplicate your current theme and enable Label on the duplicated version instead.
Make sure the affected campaigns remain Active, then send us the theme preview link and your store password, if your storefront is password-protected. This allows our team to investigate without affecting your live store.
👉 How to set up a duplicated theme for label testing
Option 2: Give us collaborator access
You can also provide our support team with access to your store using your Shopify collaborator request code.
This allows us to inspect the theme and affected pages directly and identify the cause of the issue more quickly.
When contacting us, please also include:
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The affected page URL
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The affected campaign name
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A screenshot or screen recording of the issue
👉 Where to find your collaborator request code
Important: Please keep the affected campaign Active while our team is investigating. If the campaign is deactivated, we may not be able to reproduce or identify the issue.
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